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Shipping Policy | Lux Modern
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Shipping Policy

Shipping and Processing

Standard Shipping (Est. 7 – 16 Business Days)

Small Items:

Standard Shipping for small items is delivered by FedEx or UPS.

- FedEx requires a signature for up to 3 attempted deliveries to a commercial or residential address. After 3 attempted deliveries, the item will be returned to the delivery terminal and held for up to 5 business days before being returned to Lux Modern at the customer’s expense.
- UPS requires a signature for up to 3 attempted deliveries to commercial addresses. After 3 attempted deliveries, the item will be returned to the delivery terminal and held for up to 5 calendar days before being returned to Lux Modern. For residential addresses, it is up to the driver’s discretion whether or not the item will be delivered to the threshold or requires a signature. Items will be returned to Lux Modern at the customer's expense.

Large Items:

- Standard Shipping for larger items is to the threshold/curb. The customer is responsible for moving it off the truck and inside.

Express Shipping (Est. 3 – 9 Business Days)

Express Shipping is an expedited service to the threshold/curb. The customer is responsible for moving it off the truck and inside.

White Glove Shipping (Est. 7 – 16 Business Days)

White Glove Shipping service is delivered by appointment with transfer inside up to 1 flight of stairs and discarding of large debris.

Upgrading to White Glove Shipping service will incur a fee and delayed shipping time. White Glove Shipping and Express Shipping cannot be combined. White Glove Shipping is only available in the United States and some areas in Canada. Please email sales [at] luxmodern.com, chat engage or at 1-888-589-3378 for more information.

Shipping Services

Shipping times are good faith estimates only. Lux Modern is not liable for issues resulting from shipping or delivery delays, including losses, expenses, fees or damages. Deliveries cannot be made to post office boxes.

Shipping and Delivery Charges

Shipping charges are non-refundable after the item has been shipped, including canceled orders and damaged or deficient goods. The customer is responsible for any additional shipping fees, including but not limited to, isolated locations, missed delivery appointments, extra services. Direct shipping is limited to continental North America, not including Puerto Rico, Hawaii and Alaska. Please inquire about shipping to other locations at sales [at] luxmodern.com, chat engage or at 1-888-589-3378.

Delayed Shipping Service

If there is a time period when the customer cannot accept delivery, he or she must contact us at 1-888-589-3378 to discuss whether delayed delivery is possible. If the customer finds that they cannot accept the item after the order has been placed, Lux Modern must be notified prior to shipment. Storage may be possible but daily fees will be incurred. Delayed Delivery Service cannot be applied to online orders. Changes to the consignee require written notice 5 business days prior to shipment.

Shipping Processing Time

Inventory items have a 1 – 5 business days processing period where they are prepared to be picked up by the delivery company. Within 2 – 5 business days, live tracking will be available. Lux Modern is not responsible for tracking orders once they are accepted by the independent delivery company.

Alternative Policies

Please note that Shipping Policies may vary between brands.