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Frequently Asked Questions | Lux Modern
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Frequently Asked Questions

Will my order be charged tax?

No tax is charged for orders placed in the continental U.S. The appropriate taxes will apply for orders placed in Canada.

Can I request expedited shipping for an additional fee?

Express & White Glove shipping is available for some items. Please call us at 1-888-589-3378 to find out more.

Is this item in stock?

All product availability and lead times are listed on the product page of the website.

What type of delivery should I expect?

We ship in the safest and most efficient method possible. The type of delivery will depend on your requested shipping method and the size of your order. General shipping information can be found as part of our Store Policies and specialized shipping is listed on brand pages.

Do you ship outside of North America?

Unfortunately, we do not ship outside of United States and Canada at this time.

Do you provide tracking?

Yes, tracking information will be emailed to you once your order has been shipped.

From where does this item ship?

All products ship from our Washington warehouse or from our partner warehouses and factories in the U.S. and Europe.

Is assembly required?

Most of our products do not require assembly. However, there are some items that must be assembled. If in doubt, please contact us at 1-888-589-3378.

What are your live customer service and showroom hours?

Live customer service via telephone or live chat is available from 8:30 AM - 4:30 PM PST.

What is your return policy? How do I return an item?

Please refer to our Store Policy page for general information. Specific information can be found on the individual brand pages.

What is the status of my order? I could not find this information in my account.

If you are not able to find the status of your order, please contact us toll-free at 1-888-589-3378.