Nobody really needs a clock.
That’s why LEFF Amsterdam clocks tell interesting stories, not just the time.
The modern pieces innovate, create, elevate and traditionalize. The longstanding methods of clock making aren’t thrown away just because they’re older. Instead, more is brought to the products, such as contemporary texture, exciting materials and new designs. LEFF Amsterdam makes a statement.
Shipping and Processing
Standard Shipping (Est. 7 – 16 Business Days)
Standard Shipping for small items is delivered by FedEx or UPS.
- FedEx requires a signature for up to 3 attempted deliveries to a commercial or residential address. After 3 attempted deliveries, the item will be returned to the delivery terminal and held for up to 5 business days before being returned to Lux Modern at the customer’s expense.
- UPS requires a signature for up to 3 attempted deliveries to commercial addresses. After 3 attempted deliveries, the item will be returned to the delivery terminal and held for up to 5 calendar days before being returned to Lux Modern. For residential addresses, it is up to the driver’s discretion whether or not the item will be delivered to the threshold or requires a signature. Items will be returned to Lux Modern at the customer's expense.
Shipping times are good faith estimates only. Lux Modern is not liable for issues resulting from shipping or delivery delays, including losses, expenses, fees or damages. Deliveries cannot be made to post office boxes.
Shipping and Delivery Charges
Shipping charges are non-refundable after the item has been shipped, including canceled orders and damaged or deficient goods. The customer is responsible for any additional shipping fees, including but not limited to, isolated locations, missed delivery appointments, extra services. Direct shipping is limited to continental North America, not including Puerto Rico, Hawaii and Alaska. Please inquire about shipping to other locations at sales [at] luxmodern.com, chat engage or at 1-888-589-3378.
Delayed Shipping Service
If there is a time period when the customer cannot accept delivery, he or she must contact us at 1-888-589-3378 to discuss whether delayed delivery is possible. If the customer finds that they cannot accept the item after the order has been placed, Lux Modern must be notified prior to shipment. Storage may be possible but daily fees will be incurred. Delayed Delivery Service cannot be applied to online orders. Changes to the consignee require written notice 5 business days prior to shipment.
Shipping Processing Time
Inventory items have a 1 – 5 business days processing period where they are prepared to be picked up by the delivery company. Within 2 – 5 business days, live tracking will be available. Lux Modern is not responsible for tracking orders once they are accepted by the independent delivery company.
Returns and Buyer’s Remorse
Lux Modern must be contacted within 14 days of receipt if the customer wishes to return their item. Only unopened items in original condition may be returned. Refunds cannot be issued for items received after 14 days days/not in like-new condition. Shipping charges, non-stock and custom items, lighting and polycarbonate items are non-refundable.
Items should be returned in original packaging with all receipts and tags. Additional packaging may be required if the original packaging is damaged. The customer is responsible for all shipping packaging and costs. Please note the like-new return condition in the Returns and Buyer’s Remorse Policy.
Return to: 6934 Salshan Pkwy, Ferndale, WA 98248.
Credit will be issued onto the original method of payment minus shipping fees and a 15% restocking fee. Please allow for at least 5 business days after the refund is issued for credit to appear. Note all American Express charges are in USD. Lux Modern cannot be held accountable for third party charges.
A minimum 15% restocking fee and any shipping charges will be applied to cancellations after 24 hours of placing the order.
Damage or Defective Items
Please contact Lux Modern at claims [at] luxmodern.com or at 1-888-589-3378 within 3 days of receipt if a damaged or incorrect item is delivered. For documentation purposes, email contact is recommended.
To make a claim, the customer must do the following upon receipt:
- Refuse item if damaged
- If damage is noticed later, the customer has 3 days to contact Lux Modern
- Take clear documentation of damage or incorrect item with notes, pictures and/or video
Claims will be processed as soon as possible. Replacement items will be provided as stock allows. Lux Modern is not responsible for the disposal of the item. Claims submitted after 3 days of delivery cannot be authorized. Once a claim has been resolved, no additional claim can be made on that item. Claims will be resolved by provision of replacements or refunds at the discretion of Lux Modern.
Lux Modern Limited Warranty
If a manufacturing defect is discovered within the warranty period of 5 years, please contact Lux Modern at claims [at] luxmodern.com or at 1-888-589-3378. For documentation purposes, email contact is recommended. The customer must take clear documentation of damage with notes, pictures and/or video.
Replacements or refunds are provided by the discretion of Lux Modern. All labor/shipping charges are the responsibility of customer. Warranty claims cannot be made after the warranty period ends. Claims will be resolved at the discretion of Lux Modern.
- Commercial uses are not covered
- Any problems resulting from abuse, misuse or acts of God, such as an earthquake, are not covered
- Consequential and incidental damages are not covered
- Items sold or otherwise transferred are not covered
Warranty claims cannot be made after the warranty period ends. Claims will be resolved at the discretion of Lux Modern.
The warranty provides specific legal rights in addition to other rights that may vary from state to state.
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