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Innovation | Lux Modern
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Innovation

Beanbags. That’s what provided the momentum for Innovation and founder/owner Flamming Hoejfeld in 1971 Denmark. 15 years later, the company emerged as a design house, specializing in contemporary sofas. They were successful in their creative venture, receiving awards and working closely with the famed designer, Verner Panton.

Today, Innovation is a multinational company that serves the United States, Canada and Latin America, a far departure from their humble beginnings.  

Shipping and Processing

Standard Shipping (Est. 7 – 16 Business Days)

Standard Shipping is to the threshold/curb. The customer is responsible for moving it off the truck and inside. 

Shipping Services

Shipping times are good faith estimates only. Lux Modern is not liable for issues resulting from shipping or delivery delays, including losses, expenses, fees or damages. Deliveries cannot be made to post office boxes.

Shipping and Delivery Charges

Shipping charges are non-refundable after the item has been shipped, including canceled orders and damaged or deficient goods. The customer is responsible for any additional shipping fees, including but not limited to, isolated locations, missed delivery appointments, extra services. Direct shipping is limited to continental North America, not including Puerto Rico, Hawaii and Alaska. Please inquire about shipping to other locations at sales [at] luxmodern.com, chat engage or at 1-888-589-3378.

Delayed Shipping Service

If there is a time period when the customer cannot accept delivery, he or she must contact us at 1-888-589-3378 to discuss whether delayed delivery is possible. If the customer finds that they cannot accept the item after the order has been placed, Lux Modern must be notified prior to shipment. Storage may be possible but daily fees will be incurred. Delayed Delivery Service cannot be applied to online orders. Changes to the consignee require written notice 5 business days prior to shipment.

Shipping Processing Time

Inventory items have a 1 – 5 business days processing period where they are prepared to be picked up by the delivery company. Within 2 – 5 business days, live tracking will be available. Lux Modern is not responsible for tracking orders once they are accepted by the independent delivery company.

Returns and Buyer's Remorse

Cancellations

A minimum 15% restocking fee and any shipping charges will be applied to cancellations after 24 hours of placing the order.

Damage or Defective Items

Please contact Lux Modern at claims [at] luxmodern.com or at 1-888-589-3378 within 3 days of receipt if a damaged or incorrect item is delivered. For documentation purposes, email contact is recommended.

To make a claim, the customer must do the following upon receipt:

- Refuse item if damaged. Note damage on shipping papers

- If damage is noticed later, the customer has 3 days to contact Lux Modern

- Take clear documentation of damage or incorrect item with notes, pictures and/or video

Claims will be processed as soon as possible. Replacement items will be provided as stock allows. Lux Modern is not responsible for the disposal of the item. Claims submitted after 3 days of delivery cannot be authorized. Once a claim has been resolved, no additional claim can be made on that item. Claims will be resolved by provision of replacement parts or replacements at the discretion of Lux Modern.

No returns or exchanges. 

Lux Modern Limited Warranty

If a manufacturing defect is discovered within the warranty period of 2 years, please contact Lux Modern at claims [at] luxmodern.com or at 1-888-589-3378. For documentation purposes, email contact is recommended. The customer must take clear documentation of damage with notes, pictures and/or video.

Replacement parts or replacements are provided by the discretion of Lux Modern. All labor/shipping charges are the responsibility of customer. Warranty claims cannot be made after the warranty period ends. Claims will be resolved at the discretion of Lux Modern.

- Commercial uses are not covered

- Any problems resulting from abuse, misuse or acts of God, such as an earthquake, are not covered

- Consequential and incidental damages are not covered

- Items sold or otherwise transferred are not covered

Warranty claims cannot be made after the warranty period ends. Claims will be resolved at the discretion of Lux Modern.

The warranty provides specific legal rights in addition to other rights that may vary from state to state.

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